Donor Scheduling FAQ

All donors must create a new donor portal account as of October 18, 2023. A new account is required to experience our new donor scheduling portal fully. We have a brand new system that doesn’t interact with our old system. You can schedule appointments and see your previous donations, test results, and more.

If this is your first time donating, you’ll receive a Donor ID on the donor sheet at time of registration. If you’ve previously donated, your ID will be on your donor sheet or in the new donor scheduling portal email announcement.

Still need assistance call 800-398-7888 or or email [email protected].

No. Entering your Donor ID will help to link your new account to your donation history instantly. If you don’t know it, no worries, you can still schedule your donation today!

To find your Donor ID and for assistance linking your account, please reach out to our Donor Care Team.

Yes, your upcoming appointments will transfer into the new system.

The drive you’ve selected may be full, but check back in the event a new appointment becomes available. Our donor scheduling portal makes it easy to find other nearby appointments by adjusting your search options by distance, date range, or scheduling up to 4 months in advance. New drives are added weekly.

You can cancel and then rebook your new appointment or reach out to our Donor Care Team who can help.

Donor stats should show up within 48 hours of your appointment. If it’s not showing by then, your Donor ID may not being linked to a Donor Portal Account. Please reach out to the Donor Care Team for help.

• You can use your same Donor Portal username and password and login for the app.

• No, you can book appointments using the “Donate Now” button. But creating an account lets you access great features like donation history, health stats, Digital Donor Badges, and communication preferences.

• Please reach out to our Donor Care Team for assistance. They can be reached at 800-398-7888 or [email protected].

• Go to “My Profile” > “Communication Preferences” or adjust settings in your phone’s notification menu.

• No, but you can access the QuickPass webpage through the app menu.

• We are working on a fix for text size issues with our vendor.

• We’re aware and working on it with the vendor to resolve it in a future update. Our Donor Care team can help you out.

• Our system refreshes every evening and will match your “Guest” appointment using your first name, last name, and date of birth to sync to your account. Please reach out to our Donor Care Team if it still doesn’t appear on your account after 24 hours.
  • They can be reached at 800-398-7888 or [email protected].

• A fun new rewards system within HemaConnect at Bloodworks! Donors can earn and collect digital badges for their donation achievements and holiday donations.
• New badges will be releasing on a regular basis both individually and in sets. Try to collect them all!

• We can retro apply a badge to your account if you meet the criteria for the badge.  Please reach out to our Donor Care Team to enquire and provide the badge name in which you didn’t receive.
  • Our Donor Care Team can be reached at 800-398-7888 or [email protected]
• Please note, Digital Badges will appear in the Donor Portal the day after a donation. Donors need a Donor Portal Account to view badges.

• You can find your Referral Link on the bottom of the home page of the Donor Portal. Click the “Get Referral Link” button to copy your link and share with someone who hasn’t donated blood before.

• Referral Links are only applicable to people who haven’t donated with Bloodworks Northwest before and do not have a Donor Portal account.

• You will receive an email confirmation when someone successfully uses your Referral Link. Digital Badges can also be earned for specific benchmarks. Check the Badges page for more details.

• Referral Links require a Donor Portal account with an associated Donor ID to use. As long as you have tried to donate with us then you can access the tool. Visit our blood donation requirements & eligibility page to learn more about blood donation eligibility.

• Multi‑Factor Authentication adds an extra layer of security to your account. After entering your password, you’ll be asked to verify your identity using a second method—such as a text message, or email code.

1. Enter your username and password.
2. The system checks whether MFA is required.
3. You receive a verification code or approval request.
4. Enter the code or approve the request to finish logging in.

• Text Message (SMS)
• Email Verification

• Log in with your username and password.
• When prompted, choose your preferred MFA method.
• Follow the instructions to verify your device.
• Once verified, MFA will be active on your account.

• Yes. Adding a backup method helps if your primary device is unavailable.

You may be prompted when:

• Logging in from a new device or browser
• Your session has expired
• Your cookies were cleared
• The system detects unusual activity

Try these steps:

• Check your phone signal or internet connection
• Make sure your phone number or email is correct
• Wait a moment—SMS can sometimes be delayed
• Request a new code

You can:

• Use a backup method (email or backup phone)
• Contact the help desk to reset your MFA settings

• For security, too many incorrect attempts may temporarily lock your account. Wait for the lockout period to end or contact support for help.

This can happen if:

• You replaced or reset your phone
• Your authenticator app was reinstalled
• Your MFA settings were cleared by an administrator

• MFA protects your account even if your password is stolen. It helps prevent unauthorized access and supports organizational security standards.